How Can We Help You?

Find answers, installation guides, troubleshooting tips, and get in touch with our support team

Installation Guide

Get Privacy Watch up and running in under 2 minutes

1

Install from Chrome Web Store

Visit the Chrome Web Store and click "Add to Chrome" to install Privacy Watch. The extension will be added to your browser instantly.

2

Reload Your AI Chat Tabs

If you have ChatGPT or Claude already open, reload those tabs (press Ctrl+R or Cmd+R) to activate Privacy Watch.

3

Start Chatting Safely

That's it! Privacy Watch is now protecting you. Try typing an email address to see the protection in action.

Frequently Asked Questions

Find quick answers to common questions

Is Privacy Watch really free?

Yes! Privacy Watch is 100% free forever. No subscriptions, no hidden costs, no premium features locked behind paywalls. We believe privacy protection should be accessible to everyone.

Does Privacy Watch collect my data?

No. Privacy Watch processes everything locally on your device. We don't collect, store, or transmit any of your data. We can't see what you type, and we don't track your usage. Zero data collection, guaranteed.

Which AI platforms does it work with?

Privacy Watch currently works with ChatGPT (chat.openai.com and chatgpt.com) and Claude (claude.ai). We're planning to add support for more AI platforms in future updates.

What types of information does it detect?

Privacy Watch detects emails, phone numbers, credit cards, bank accounts (IBAN), social security numbers, IP addresses, postal addresses, and personal names. We use advanced pattern matching and validation algorithms to minimize false positives.

Can I temporarily disable the extension?

Yes! Click the Privacy Watch icon in your browser toolbar to open the popup, then toggle the "Real-time protection" switch off. You can turn it back on anytime. Your preference is saved automatically.

What languages are supported?

Privacy Watch is available in 8 languages: English, French, Spanish, German, Italian, Portuguese, Japanese, and Chinese (Simplified). The interface automatically adapts to your browser's language.

Why does it need permissions?

Privacy Watch requests minimal permissions: (1) Storage - to save your on/off preference, and (2) Access to ChatGPT/Claude sites - to analyze text before you send it. We request only what's absolutely necessary for the extension to function.

Can I use it on mobile?

Currently, Privacy Watch is only available as a Chrome extension for desktop browsers. Mobile support is being considered for future releases, but Chrome for mobile doesn't support extensions yet.

Troubleshooting

Quick fixes for common issues

❌ Extension Not Working

  1. Reload the page (Ctrl+R or Cmd+R)
  2. Check if extension is enabled in chrome://extensions/
  3. Try reloading the extension
  4. Restart your browser

🔴 No Red Border Appearing

  1. Check if protection is enabled (click extension icon)
  2. Make sure you're on ChatGPT or Claude
  3. Type a test email: test@example.com
  4. Clear browser cache and reload

⚠️ False Positives

  1. Click "Ignore and send anyway" in the modal
  2. Some patterns (like years) may trigger detection
  3. Report persistent false positives via contact form
  4. We continuously improve detection accuracy

🌐 Wrong Language Displayed

  1. Extension uses your browser's language setting
  2. Go to chrome://settings/languages
  3. Set your preferred language as default
  4. Restart Chrome to apply changes

📊 Statistics Not Updating

  1. Statistics update after each detection
  2. Close and reopen the extension popup
  3. Check Chrome sync is enabled
  4. Statistics are stored locally per device

🔄 Extension Keeps Resetting

  1. Ensure Chrome sync is enabled
  2. Check you're signed into Chrome
  3. Verify sufficient storage space
  4. Reinstall extension if issue persists

Contact Support

Can't find what you're looking for? Get in touch with us

Email Support

support@privacywatch.app

We typically respond within 24 hours

GitHub Issues

Report bugs or request features

Open source community support

Community Discord

Join our Discord server

Chat with other users and get quick help